diff --git a/app/Services/Support/Gmail/GmailConnector.php b/app/Services/Support/Gmail/GmailConnector.php
index 4129a89e8..cfaece62c 100644
--- a/app/Services/Support/Gmail/GmailConnector.php
+++ b/app/Services/Support/Gmail/GmailConnector.php
@@ -5,7 +5,7 @@
 interface GmailConnector
 {
     /**
-     * @return array{messages: GmailMessage[], next_history_id: ?string}
+     * @return array{messages: GmailMessage[], next_history_id: ?string, warnings: string[]}
      */
     public function fetchNewMessages(
         string $mailbox,
diff --git a/app/Services/Support/Gmail/GmailIngestService.php b/app/Services/Support/Gmail/GmailIngestService.php
index aeda35d01..d6bb45206 100644
--- a/app/Services/Support/Gmail/GmailIngestService.php
+++ b/app/Services/Support/Gmail/GmailIngestService.php
@@ -19,12 +19,12 @@ public function __construct(
     }
 
     /**
-     * @return array{ingested: int, duplicates: int, cursor_updated: bool}
+     * @return array{ingested: int, duplicates: int, cursor_updated: bool, warnings: string[]}
      */
     public function pollAndIngest(int $max = 25): array
     {
         if (!config('support_gmail.enabled')) {
-            return ['ingested' => 0, 'duplicates' => 0, 'cursor_updated' => false];
+            return ['ingested' => 0, 'duplicates' => 0, 'cursor_updated' => false, 'warnings' => []];
         }
 
         $lockName = (string) config('support_gmail.lock.name', 'support:gmail:poll');
@@ -34,7 +34,7 @@ public function pollAndIngest(int $max = 25): array
         // to avoid double-ingesting on multiple nodes silently.
         $lock = Cache::lock($lockName, $ttlSeconds);
         if (!$lock->get()) {
-            return ['ingested' => 0, 'duplicates' => 0, 'cursor_updated' => false];
+            return ['ingested' => 0, 'duplicates' => 0, 'cursor_updated' => false, 'warnings' => []];
         }
 
         $mailbox = (string) config('support_gmail.user', 'me');
@@ -99,6 +99,7 @@ public function pollAndIngest(int $max = 25): array
                 'ingested' => $ingested,
                 'duplicates' => $duplicates,
                 'cursor_updated' => true,
+                'warnings' => $result['warnings'] ?? [],
             ];
         } finally {
             optional($lock)->release();
diff --git a/app/Services/Support/Gmail/GoogleGmailConnector.php b/app/Services/Support/Gmail/GoogleGmailConnector.php
index 59db84c8f..a1107bbfe 100644
--- a/app/Services/Support/Gmail/GoogleGmailConnector.php
+++ b/app/Services/Support/Gmail/GoogleGmailConnector.php
@@ -4,6 +4,7 @@
 
 use Google\Client as GoogleClient;
 use Google\Service\Gmail as GmailService;
+use Google\Service\Gmail\Label as GoogleLabel;
 use Google\Service\Gmail\Message as GoogleMessage;
 use Illuminate\Support\Str;
 
@@ -46,9 +47,18 @@ public function fetchNewMessages(
         $this->ensureValidToken();
 
         $q = trim($query);
+        $labelId = null;
+        $warnings = [];
         if ($label) {
-            // Label scoping is done via labelIds, but keep query readable too.
-            $q = trim($q.' label:'.Str::of($label)->replace(' ', '-'));
+            // Label filtering is optional. If the label doesn't exist, we ingest without label scoping
+            // rather than failing the whole poll.
+            $labelId = $this->resolveLabelIdOrNull($mailbox, $label);
+            if ($labelId === null && trim((string) $label) !== '') {
+                $warnings[] = sprintf(
+                    'Configured Gmail label "%s" was not found; polling without label filter.',
+                    trim((string) $label),
+                );
+            }
         }
 
         $params = [
@@ -56,8 +66,8 @@ public function fetchNewMessages(
             'maxResults' => $max,
         ];
 
-        if ($label) {
-            $params['labelIds'] = [$label];
+        if ($labelId) {
+            $params['labelIds'] = [$labelId];
         }
 
         // V1: we use search-based ingestion; historyId is only used as a stored cursor.
@@ -81,9 +91,34 @@ public function fetchNewMessages(
         return [
             'messages' => $messages,
             'next_history_id' => $nextHistoryId,
+            'warnings' => $warnings,
         ];
     }
 
+    private function resolveLabelIdOrNull(string $mailbox, string $label): ?string
+    {
+        $label = trim($label);
+        if ($label === '') {
+            return null;
+        }
+
+        // If user already provided a label ID (usually "Label_..."), use it directly.
+        if (Str::startsWith($label, 'Label_')) {
+            return $label;
+        }
+
+        $labels = $this->gmail->users_labels->listUsersLabels($mailbox)->getLabels() ?? [];
+
+        /** @var GoogleLabel $l */
+        foreach ($labels as $l) {
+            if ($l->getId() === $label || $l->getName() === $label) {
+                return (string) $l->getId();
+            }
+        }
+
+        return null;
+    }
+
     private function ensureValidToken(): void
     {
         $token = $this->client->getAccessToken();
diff --git a/app/Services/Support/Gmail/NullGmailConnector.php b/app/Services/Support/Gmail/NullGmailConnector.php
index 641648cf3..adf3aabea 100644
--- a/app/Services/Support/Gmail/NullGmailConnector.php
+++ b/app/Services/Support/Gmail/NullGmailConnector.php
@@ -14,6 +14,7 @@ public function fetchNewMessages(
         return [
             'messages' => [],
             'next_history_id' => $sinceHistoryId,
+            'warnings' => [],
         ];
     }
 }
diff --git a/tests/Unit/Support/GmailIngestServiceTest.php b/tests/Unit/Support/GmailIngestServiceTest.php
index 2f68e2ab4..275c74253 100644
--- a/tests/Unit/Support/GmailIngestServiceTest.php
+++ b/tests/Unit/Support/GmailIngestServiceTest.php
@@ -40,6 +40,7 @@ public function fetchNewMessages(
                         new GmailMessage('m2', 't2', 'Subj 2', 'sender2@example.com', "Hello 2"),
                     ],
                     'next_history_id' => '123',
+                    'warnings' => [],
                 ];
             }
         };
@@ -54,6 +55,7 @@ public function fetchNewMessages(
 
         $this->assertSame(2, $res['ingested']);
         $this->assertSame(1, $res['duplicates']);
+        $this->assertSame([], $res['warnings']);
 
         $cursor = SupportGmailCursor::query()->where('mailbox', 'me')->where('label', 'Support-AI')->first();
         $this->assertNotNull($cursor);
@@ -89,9 +91,50 @@ public function fetchNewMessages(
         );
 
         $res = $svc->pollAndIngest(25);
-        $this->assertSame(['ingested' => 0, 'duplicates' => 0, 'cursor_updated' => false], $res);
+        $this->assertSame(['ingested' => 0, 'duplicates' => 0, 'cursor_updated' => false, 'warnings' => []], $res);
 
         $lock->release();
     }
+
+    public function test_poll_passes_through_connector_warnings(): void
+    {
+        config()->set('support_gmail.enabled', true);
+        config()->set('support_gmail.lock.name', 'test:support:gmail:poll:warnings');
+        config()->set('support_gmail.lock.ttl_seconds', 30);
+        config()->set('support_gmail.user', 'me');
+        config()->set('support_gmail.label', 'Missing-Label');
+        config()->set('support_gmail.query', 'newer_than:7d');
+
+        $fakeConnector = new class implements GmailConnector {
+            public function fetchNewMessages(
+                string $mailbox,
+                ?string $label,
+                string $query,
+                ?string $sinceHistoryId,
+                int $max = 25,
+            ): array {
+                return [
+                    'messages' => [],
+                    'next_history_id' => null,
+                    'warnings' => [
+                        'Configured Gmail label "Missing-Label" was not found; polling without label filter.',
+                    ],
+                ];
+            }
+        };
+
+        $svc = new GmailIngestService(
+            connector: $fakeConnector,
+            intake: app(CaseIntakeService::class),
+            logger: app(SupportActionLogger::class),
+        );
+
+        $res = $svc->pollAndIngest(25);
+
+        $this->assertSame(
+            ['Configured Gmail label "Missing-Label" was not found; polling without label filter.'],
+            $res['warnings'],
+        );
+    }
 }