Bitbucket integration failing to install with error "Unable to continue. Please restart the flow."

[masinette]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. navigate to "Integrations" page in Sentry UI
2. choose Bitbucket from the list
3. select "Add installation" and follow the prompts in the UI

*user sent a screen recording showing this process. Visible on the Intercom ticket

Expected Result

Bitbucket integration should install successfully

Actual Result

The following error appears in the browser: "Unable to continue. Please restart the flow."

User has taken extensive steps to try to get this working.

• is an Owner in Sentry, and
• is an Admin in Bitbucket
• tried installation in incognito mode
• made sure integration was correctly uninstalled on both sides, then tried installing again

Product Area

Settings - Integrations

Link

No response

DSN

No response

Version

No response

[linear-code]

ENG-7625

[getsantry]

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️